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DIGIT PGR
GRIEVANCE REDRESSAL
WORKING CONTEXT
Account
Makueni County Government, Kenya
Bomet County Government, Kenya
eThekwini Metropolitan Municipality, South Africa
Dire Dawa City Administration, Ethiopia
Enugu State Government, Nigeria
Maputo Municipal Council, Mozambique
Banyuwangi Regency Government, Indonesia
Amritsar Municipal Corporation, India
Jurisdiction
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Civil Lines
Ranjit Avenue
Hall Bazaar
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Dr. Anita Sharma
Department Head
Build 2.4.1 · Sandbox
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PGR Operations
All Localities · Last 7 days
Add KPI
Sanitation · 3 wards
Public Works · 2 wards
Water Supply + Sewerage · all wards
Electrical · single ward
Export
ON-TIME RESOLUTION RATE
25%
▲
0.0%
RESOLVED (THIS PERIOD)
6
▲
0.0%
TOTAL COMPLAINTS
24
▼
100.0%
FLOW RATIO
0.25
▲
0.0%
OLDEST OPEN COMPLAINT
80d
CITIZEN SATISFACTION
3.7 / 5
▲
0.0%
Complaints by Wards
All complaints by SLA state — per ward
Resolved
On track
Nearing breach
Breached
Financial District
Town Square
Heritage City
ward avg
8
8
8
0
1
2
3
4
5
6
7
8
Complaint sub-type performance
Subtype
	Type
	% of complaints
	Avg resolution
	SLA
	Reopen %
	Oldest open
	On-time %
	CSAT


Door-to-door collection skipped
	Garbage not collected	50.0%	1.5d	1d	0.0%	80d	66.7%	3.0

Stray animal carcass
	Dead animal removal	33.3%	11h	12h	0.0%	79.3d	100.0%	4.0

Cattle carcass removal
	Dead animal removal	16.7%	11h	12h	0.0%	78d	100.0%	5.0
Complaints map
Created
Open
Resolved
Bengaluru
zoom 11 · District
Reset
+
−
 Leaflet | © OpenStreetMap
Created
–
1–1
2–3
4
5
6–7
8
No complaints
Zoom in to drill down · click a district to focus
Recurring complaints by ward & sub-type

Same problem, same locality — recurring (≥ 3 reports).

WARD	SUB-TYPE	TOTAL	TREND
Heritage City	Door-to-door collection skipped	4	↑ 0%
Financial District	Cattle carcass removal	4	↑ 0%
Financial District	Door-to-door collection skipped	4	↑ 200%
Town Square	Stray animal carcass	4	↑ 0%
Town Square	Door-to-door collection skipped	4	↓ 67%
Heritage City	Stray animal carcass	4	↓ 67%
Complaints over time
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
0
5
10
15
20
0%
25%
50%
75%
100%
CreatedResolvedOpenOn-time %
Breach rate vs caseload by department
0
6
12
18
24
Caseload
0%
20%
40%
60%
80%
40