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DIGIT Complaint Management
A SHARED PLATFORM FOR RESPONSIVE GOVERNMENT
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TRUSTED BY 8+ GOVERNMENTS
DIGIT Complaint Management

A shared platform for responsive government.

Experience Complaints
Built for government operations

Everything your team needs to manage citizen complaints end-to-end.

Real-time Dashboard

Track complaints, SLA compliance, and resolution trends at a glance.

Role-based Access

Tailored views for CSRs, GROs, department heads, and admins.

Workflow Routing

Automated escalation and routing to the right department or officer.

Audit Ready

Complete audit trails, reports, and compliance tracking built in.

Connected governments

Live on the DIGIT platform across Africa and Asia.

Makueni County, Kenya
Bomet County, Kenya
eThekwini, South Africa
Dire Dawa, Ethiopia
Enugu State, Nigeria
Maputo, Mozambique
Banyuwangi, Indonesia
Amritsar, India
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© 2026 eGovernments Foundation · DIGIT 2.9
DIGIT Complaint Management
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A shared platform for responsive government
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