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DIGIT Complaint Management
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Priya Nair
Platform Administrator
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Complaints

Manage categories, subcategories, priorities, statuses, resolution codes, and custom attributes. All labels editable per locale.

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Categories
21
Priorities
4
Statuses
6
Resolution codes
8
Custom attributes
4
Taxonomy
Category
Sanitation
SANITATION
Garbage not collected
GARBAGE
Public toilets
PUBLIC_TOILETS
Dead animal removal
DEAD_ANIMAL
Roads
ROADS
Pothole
POTHOLE
Damaged signage
SIGNAGE
Footpath damaged
FOOTPATH
Water Supply
WATER
No water supply
NO_SUPPLY
Pipeline leak
PIPE_LEAK
Water quality
WATER_QUALITY
Streetlights
STREETLIGHT
Light not working
LIGHT_OUT
Flickering light
LIGHT_FLICKER
New pole request
NEW_POLE
Drainage
DRAINAGE
Blocked drain
BLOCKED_DRAIN
Drain overflow
DRAIN_OVERFLOW
Parks
PARKS
Park maintenance
PARK_MAINT
Sanitation
Active
Subcategory
CODE
DEPARTMENT
LABEL
DESCRIPTION
DEFAULT PRIORITY
Medium
DEFAULT SLA (HOURS)
ACTIVE
Edit workflow for this category
12