P
DIGIT PGR
GRIEVANCE REDRESSAL
WORKING CONTEXT
Account
Makueni County Government, Kenya
Bomet County Government, Kenya
eThekwini Metropolitan Municipality, South Africa
Dire Dawa City Administration, Ethiopia
Enugu State Government, Nigeria
Maputo Municipal Council, Mozambique
Banyuwangi Regency Government, Indonesia
Amritsar Municipal Corporation, India
Jurisdiction
All Localities
Civil Lines
Ranjit Avenue
Hall Bazaar
Cantonment
Role
Citizen
Citizen Service Rep.
Grievance Routing Officer
Field Employee
Department Head
Account Administrator
Platform Administrator
Test User
Home
Users
Roles & Permissions
Complaints
Workflow Configuration
Sources
Channels
Communications
Integrations
Knowledge Base
Monitoring & Analytics
Audit
Settings
Harpreet Kaur
Citizen Service Rep.
Build 2.4.1 · Sandbox
Sign Out
Inbox
/
New Complaint
New Complaint

Capture details accurately. Fields marked * are required.

Cancel
New Complaint
1
Capture details
2
Review & submit
Citizen
NAME *
MOBILE NUMBER *
CHANNEL
Call Centre
Counter Walk-in
Mobile App
Web Portal
WhatsApp Bot
ALTERNATE CONTACT
Complaint
TYPE *
Garbage not collected — Sanitation
Dead animal removal — Sanitation
Pothole on road — Public Works
Streetlight not working — Electrical
Water pipeline leakage — Water Supply
No water supply — Water Supply
Sewerage overflow — Sewerage
Stray animal menace — Veterinary
Illegal encroachment — Town Planning
PRIORITY
LOW
MEDIUM
HIGH
LOCALITY *
Civil Lines
Ranjit Avenue
Hall Bazaar
Cantonment
LOCALITY
ADDRESS
DESCRIPTION *
Attachments
Drop photos here or click to upload
JPG / PNG · Max 5 MB · Up to 5 files
SLA preview
24h
Target resolution for Garbage not collected
Department: Sanitation
Suggested officers
Pritam Singh
Sanitary Inspector · W-18
load 5
Ramesh Kumar
Sanitary Inspector · W-12
load 7
GRO will confirm assignment after submission.
Duplicates check
No similar complaints found in selected locality for the last 24 hours.
Edit with