P
DIGIT PGR
GRIEVANCE REDRESSAL
WORKING CONTEXT
Account
Makueni County Government, Kenya
Bomet County Government, Kenya
eThekwini Metropolitan Municipality, South Africa
Dire Dawa City Administration, Ethiopia
Enugu State Government, Nigeria
Maputo Municipal Council, Mozambique
Banyuwangi Regency Government, Indonesia
Amritsar Municipal Corporation, India
Jurisdiction
All Localities
Civil Lines
Ranjit Avenue
Hall Bazaar
Cantonment
Role
Citizen
Citizen Service Rep.
Grievance Routing Officer
Field Employee
Department Head
Account Administrator
Platform Administrator
Test User
Home
Users
Roles & Permissions
Complaints
Workflow Configuration
Sources
Channels
Communications
Integrations
Knowledge Base
Monitoring & Analytics
Audit
Settings
Harpreet Kaur
Citizen Service Rep.
Build 2.4.1 · Sandbox
Sign Out
Inbox
/
PGR-2026-04812
Garbage not collected

PGR-2026-04812 · Sanitation · Civil Lines

Back
ASSIGNED
On Track
·
6h left
HIGH
Channel: mobile app
Filed: 22 May 2026, 4:00 pm
Complaint
TYPE
Garbage not collected
DEPT.
Sanitation
LOCALITY
W-12
LOCALITY
Civil Lines
ADDRESS
Civil Lines, W-12, Amritsar
DESCRIPTION
Garbage has not been lifted from the corner of Lawrence Road for 3 days. Heap is overflowing onto the footpath.
Citizen
NAME
Harjeet Singh
MOBILE NUMBER
98xxxxxx21
CHANNEL
MOBILE APP
Workflow History
FILED
Citizen (CITIZEN) · 22 May 2026, 4:00 pm
ASSIGNED
· OPEN → ASSIGNED
Manjit Singh (GRO) · 22 May 2026, 6:00 pm
Routed to Sanitary Inspector — Civil Lines
Notes
Add Note
SLA & Routing
SLA TARGET
24 hours
REMAINING
On Track
·
6h left
OFFICER
Ramesh Kumar
Sanitary Inspector · W-12
Attachments
2 files
complaint-photo-1.jpg
120 KB
complaint-photo-2.jpg
200 KB
Edit with