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SLA Maps

Acknowledgement, resolution, and escalation targets per category and priority.

Category	Priority	Acknowledge	Resolve	Escalate after
Sanitation	Critical	1h	8h	4h
Sanitation	High	2h	24h	12h
Water	Critical	1h	6h	3h
Water	Normal	4h	48h	24h
Roads	High	4h	72h	36h
Roads	Normal	8h	120h	60h
Electricity	Critical	30m	4h	2h
Electricity	Normal	2h	24h	12h
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